YS Desk workspace configuration continues after the initial onboarding flow. These settings control workspace identity, regional formatting, operating schedules, and customer-facing branding.
Changes made in these settings apply to the workspace and can affect agent workflows, conversation handling, reporting, and Web Chat presentation.
Configuration Areas
Post-onboarding workspace management is divided into four configuration areas:
| Page | Purpose |
| Company Profile & Identity | Manage workspace identity and company information such as industry, team size, company name, website, and address. |
| Language & Regional Formatting | Configure interface language, date format, time format, and reporting currency. |
Access Requirements
Workspace-level configuration is restricted to users with the appropriate workspace administrative privileges.
The documented workspace management operations require the OWNER role.
Configuration Flow
A typical post-onboarding configuration flow is:
Complete Workspace Onboarding
↓
Company Profile & Identity
↓
Language & Regional Formatting
↓
Production Workspace Ready
Each configuration area can be updated independently after onboarding.
Need Help?
Email: support@ysdesk.com
Documentation: https://docs.ysplugins.com/ys-desk