Overview
YS Desk provides four subscription tiers:
- FREE
- STARTER
- GROWTH
- ENTERPRISE
Plans determine workspace limits and access to selected product capabilities through plan-based feature entitlements.
Technical limits are enforced by the YS Desk backend. Some capabilities are available across all plans, while others require a minimum subscription tier.
Commercial pricing is intentionally not documented here because the pricing values configured in the application have not been independently verified as the current publicly published pricing.
Pricing note: Pricing is configured in the YS Desk application, but current public pricing has not been independently verified. Refer to the official YS Desk commercial billing experience for current pricing information.
Plan Limits
| Capability | FREE | STARTER | GROWTH | ENTERPRISE |
| Agent seats | 1 | 3 | 10 + eligible add-ons | Custom / high limit |
| Monthly conversations | 100 | 500 | 2,000 | Unlimited |
| Saved Replies | 10 | 50 | Unlimited | Unlimited |
| Analytics | Available | Available | Available | Available |
| Contacts & Visitor profiles | Available | Available | Available | Available |
| CSAT | — | Available | Available | Available |
| Transcript email | — | Available | Available | Available |
| Role assignment | — | Available | Available | Available |
| Chat launcher customization | — | Available | Available | Available |
| Offline messaging | — | Available | Available | Available |
| Saved Reply categories | — | — | Available | Available |
| Operational hours | — | — | Available | Available |
| Domain whitelisting | — | — | Available | Available |
| Team performance analytics | — | — | Available | Available |
| Customer insights | — | — | Available | Available |
| Live Monitor | — | — | Available | Available |
| CSV report export | — | — | Available | Available |
| Team activity / login history | — | — | Available | Available |
| SAML / SSO | — | — | — | Available |
The limits above represent the current technical entitlement configuration verified in the YS Desk backend and frontend billing configuration.
Feature Entitlements
FREE
The Free plan provides the baseline YS Desk workspace capabilities, including:
- Workspace management
- Conversations
- Team members within the plan’s seat limit
- Contacts and Visitor profiles
- Analytics overview
- Saved Replies subject to the plan limit
- Core Web Chat functionality
CSAT, transcript email, role assignment, launcher customization, offline messaging, Growth-level analytics capabilities, and Enterprise SSO are not included in the Free entitlement model.
STARTER
The Starter plan expands the workspace with:
- Increased agent seat capacity
- Increased monthly conversation capacity
- Increased Saved Reply capacity
- CSAT
- Transcript email
- Role assignment
- Chat launcher customization
- Offline messaging
Starter is the first plan that enables the major collaboration and customer-feedback capabilities gated above Free.
GROWTH
The Growth plan adds advanced workspace, analytics, and operational capabilities, including:
- Expanded agent seats
- Higher monthly conversation limits
- Unlimited Saved Replies
- Saved Reply categories
- Operational hours
- Domain whitelisting
- Team performance analytics
- Customer insights
- Live Monitor
- CSV report export
- Team activity and login history
These capabilities are enforced through YS Desk’s plan entitlement system.
ENTERPRISE
The Enterprise plan provides the highest configured entitlement tier and includes:
- Enterprise-level seat capacity
- Unlimited monthly conversation capacity
- Unlimited Saved Replies
- Enterprise SSO / SAML
- Growth-level capabilities
- Enterprise-specific workspace and access requirements
Enterprise quotas may be represented internally using high-capacity limits rather than an actual numeric customer-facing cap.
Feature Gates
The current backend feature-gate model includes the following capabilities:
| Feature Gate | Minimum Plan |
| analytics | FREE |
| contacts | FREE |
| canned_responses | FREE |
| csat | STARTER |
| transcript_email | STARTER |
| role_assignment | STARTER |
| chat_launcher | STARTER |
| offline_message | STARTER |
| team_performance | GROWTH |
| customer_insights | GROWTH |
| live_monitor | GROWTH |
| csv_export / reports_export | GROWTH |
| canned_response_categories | GROWTH |
| audit_log | GROWTH |
| operational_hours | GROWTH |
| domain_whitelisting | GROWTH |
| sso | ENTERPRISE |
Internal or Deferred Feature Gates
Some feature identifiers exist in the implementation but are not currently equivalent to a released customer capability.
api_access is configured as an Enterprise feature gate, but public API-key access is not currently implemented as a self-service developer authentication mechanism.
segments is present in plan configuration, but a complete backend segment engine was not verified.
These should not be presented as currently available customer-facing features.
Usage and Enforcement
YS Desk enforces the major plan limits at runtime.
Conversation limits are evaluated when conversations are created. Agent seat availability is checked before additional members can be added. Saved Reply limits are applied when Saved Replies are created or managed.
This means a plan limit is not merely a display value in the billing interface; applicable limits are also enforced by the backend.
Need Help?
Email: support@ysdesk.com
Documentation: https://docs.ysplugins.com/ys-desk