Contacts

The Contacts API provides operations for listing, filtering, inspecting activity, updating contact information, retrieving location information, and accessing contact-level CSAT history.

Endpoints

MethodPathPurpose
GET/auth/Workspace/contactsList contacts
GET/auth/Workspace/contacts/activeList active contacts
GET/auth/Workspace/contacts/activityList contact activity
GET/auth/Workspace/contacts/distinct-locationsList distinct locations
POST/auth/Workspace/contacts/:guestId/send-csatSend CSAT
GET/auth/Workspace/contacts/:guestId/csat-historyGet CSAT history
PATCH/auth/Workspace/contacts/:guestIdUpdate contact details

Common filters include search, location, status, collaborator, sorting, and CSAT.

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Documentation: https://docs.ysplugins.com/ys-desk

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